Legal Information

Information We Collect

We collect information you provide directly to us, such as when you create an account, search for suppliers, or contact us. This may include:

• Name, email address, and contact information
• Home details and heating preferences
• Location data for supplier matching
• Communication history and support requests

How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Match you with appropriate fuel suppliers
• Send you relevant updates and offers
• Respond to your inquiries and support requests
• Ensure platform security and prevent fraud

Information Sharing

We do not sell your personal information. We may share your information with:

• Fuel suppliers to facilitate connections (with your consent)
• Service providers who help us operate our platform
• Legal authorities when required by law

Your Rights

Under data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

GDPR Compliance

We are committed to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our data processing activities are conducted in accordance with these regulations.

Industry Standards

We adhere to industry best practices for data security and privacy, including regular audits, staff training, and compliance monitoring.

Third-Party Services

We use trusted third-party services for essential platform functions. All third-party providers are carefully selected and required to meet our data protection standards.