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Privacy Policy

How we collect, use, and protect your personal information.

Introduction

At PalivoFuel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using PalivoFuel, you consent to the data practices described in this policy. If you do not agree with the practices described here, please do not use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name, email address, and phone number
  • Home address and location data
  • Account credentials and profile information
  • Heating preferences and home details
  • Payment information (processed securely through third-party providers)

Automatically Collected Information

When you use our platform, we may automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data and interaction patterns
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from third-party services, such as when you sign in using Google OAuth or when suppliers share information about their interactions with you.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Match you with appropriate fuel suppliers based on your location and preferences
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address technical issues and fraudulent activity
  • Personalize your experience on our platform

Information Sharing and Disclosure

With Fuel Suppliers

When you search for suppliers or express interest in a supplier's services, we may share your contact information and preferences with relevant suppliers to facilitate connections. You can control this through your account settings.

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and customer support.

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure servers and databases
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Staff training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under data protection laws, including GDPR, you have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Rectification: Correct any inaccurate or incomplete information
  • Erasure: Request deletion of your personal information
  • Restriction: Request that we limit how we use your information
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your information, we will securely delete or anonymize it. Some information may be retained for legal, regulatory, or legitimate business purposes.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

We take appropriate safeguards to ensure that your information receives an adequate level of protection, including by using standard contractual clauses approved by relevant authorities.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at morgan@palivofuel.com

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Last updated: 13 December 2025